1. Introduction
Welcome to Maruti Agri Foods (referred to as “we,” “us,” or “our”).
We are dedicated to delivering high-quality products to our valued customers across India. This Shipping Policy outlines our shipping and delivery procedures in accordance with Indian statutory and regulatory requirements.
2. Shipping Destinations
We currently offer shipping within India only. Any changes in shipping to other destinations shall be updated on our website.
3. Shipping Methods and Timelines
a. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and timely delivery of our products.
b. Delivery Timelines: Our standard delivery timelines typically range from 3 to 5 days, depending on your location within India. Please note that these timelines are estimates and may vary due to unforeseen circumstances or remote delivery locations. In case of exigencies, national holidays or festivals, the delivery time may increase with respect to above mentioned timeline.
4. Shipping Fees
a. Shipping Charges: The shipping charges for your order will be calculated based on the destination and the total weight of the products. The applicable shipping charges will be displayed during the checkout process. Such shipping charges are non-refundable.
b. Free Shipping: We may offer free shipping on orders that meet specific criteria, such as minimum order value or promotions or in case of prepaid orders. Details of any ongoing free shipping offers will be provided on our website.
5. Order Processing
a. Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase.
b. Order Processing: Our team will process your order within 1-2 business days from the date of order confirmation.
6. Tracking Your Order
a. Tracking Information: We will provide you with tracking information once your order has been dispatched. You can use this information to monitor the status of your shipment and estimate its arrival. We shall at all times endeavour to provide you with updated tracking information, however in case any technical or any software related issue at the Shipping Partner end, the updation in tracking information may be slightly delayed.
7. Delivery
a. Delivery Address: Please ensure that you provide accurate and complete delivery information, including the recipient’s name, address, and contact number, to avoid any delivery delays or issues.
b. Delivery Attempts: Our shipping partners will attempt delivery to the provided address. If unsuccessful, they may make subsequent attempts or contact you for further instructions.
8. Shipping Restrictions
Restricted Areas: We reserve the right to limit or restrict shipping to certain locations within India, as determined by our shipping partners’ policies.
9. Contact Us
If you have any questions, concerns, or require assistance with your order or delivery, please do not hesitate to contact our customer support team via email : support@masterfarmer.in or call us at +91-6353337806.